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FAQ

How do I order a cake?

Please fill out and submit the form on our order page. Available dates are viewable within the form.  A member of our team will contact you within 2 business days with a quote or to set up a design appointment.

6-inch and 8-inch cakes available online starting at $65.  No design appointment needed.  Two day lead time.

Start your cake order

How much are your cakes?

Our custom-made cakes are priced individually.  However, the base price of each cake begins with the serving size.  Cakes in our Classic Collection start at $6 per serving. Our Signature Collection cakes start at $8 per serving.  Any custom cake design outside of our Classic and Signature Collections starts at $9 per serving.  This base price does not include labor costs. We find that most clients choose designs that require additional labor and material costs. The final price varies from client-to-client depending on the complexity of the design.  We are happy to work within your event budget and encourage you to contact us for a design/tasting appointment so that we can discuss your cake order in person. We feel meeting with someone face-to-face and getting to know their ideas is the best way to plan a spectacular cake.

6-inch and 8-inch cakes available online starting at $65.  No design appointment needed.  2 day lead time.

Can I visit your shop?

We have open to public hours Wednesday thru Friday 11am-5pm, and Saturday 11am-4pm. Visitors are welcome to peruse our showroom. Merchandise and gift certificates are available for purchase. We also frequently have delicious cupcakes and cake jars available for purchase.

We will be closed: November 24-30, 2014 for Thanksgiving Holiday

We frequently offer Cake Classes on Saturdays. Advance registration required. Classes are a fun, immersive experience for anyone seeking to learn cake-decorating fundamentals in the Charm City Cakes studio.

What's your payment policy?

For custom cakes, cakes in our Signature or Classic Collections, a 50% non-refundable deposit is required to reserve your order; the remainder is due at least two weeks prior to your event. Your order is not confirmed until we have received your signed contract and 50% non-refundable deposit.

Payment can be made by cash, check or credit card (Visa, AmEx, or Mastercard, and Discover). Cake orders placed with less than two weeks notice require payment in full by credit card at the time of ordering. Deposits are non-refundable.

If you cancel your order, your balance payment is refundable provided Charm City Cakes is notified at least five (5) business days prior to the event. There is no payment refund on orders canceled within five (5) business days of the event.

Design/Tasting appointments are held for most, but not all, cake orders. There is a non-refundable $50 deposit required for appointments, payable by credit card. The $50 deposit will be deducted from the final cost of your cake.

Event dates are held for you through the date of your appointment or quote, and five (5) business days afterwards. If we do not receive a signed contract and 50% deposit within five (5) business days of your appointment or quote, your date may become unavailable.

All 6-inch and 8-inch cakes ordered online, must be paid in full at time of order.

Do you deliver?

Delivery fees are calculated by distance traveled. Our standard delivery range is roughly 7 hours from Baltimore. Longer deliveries are occasionally arranged, but must be determined on a case-by-case basis. Any delivery that totals more than 10 travel hours is subject to an additional fee to cover food/lodging for our staff.

We currently ship 6-inch cakes in partnership with Dean & Deluca. Please stay tuned for cakes that we will be shipping through our website shortly. 

We cannot ship multi-tiered or custom cakes.  For cake orders west of the Mississippi, please contact our sister studio, Charm City Cakes West

We cannot guarantee that any particular staff member will deliver your cake. 

While it is generally not a problem for clients to transport smaller cakes, self-transporting any cake is at your own risk. Charm City Cakes does not recommend clients self-transport 3D/sculptural cakes, cakes over 2 tiers tall, or any cake more than 3 hours and is not responsible for any damage that may occur to any client-transported cake once it has left our bakery. 

I have dietary restrictions. Can you help?

Our amazing baker Adam is vegan and is quite talented at baking delicious vegan cakes. Check out our flavors page for available vegan flavors.

For wheat and gluten-free cakes, we partner with Chef Renee D'Souza at Sweet 27 Bakery.

 

I have a request regarding press/media, a speaking engagement or appearance.

Do you ship merchandise internationally?

At this time, we are unable to ship merchandise internationally.

I have a question about Duff's Cake Mix